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	<title>Blog, by Shannon &#187; Technology</title>
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		<title>The times are not a-changin&#8217;&#8230;</title>
		<link>http://shannonturlington.com/2011/12/13/the-times-are-not-a-changin/</link>
		<comments>http://shannonturlington.com/2011/12/13/the-times-are-not-a-changin/#comments</comments>
		<pubDate>Tue, 13 Dec 2011 15:59:58 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Web Finds]]></category>
		<category><![CDATA[Culture]]></category>
		<category><![CDATA[Fashion]]></category>
		<category><![CDATA[Kurt Andersen]]></category>
		<category><![CDATA[Style]]></category>
		<category><![CDATA[Technology]]></category>

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		<description><![CDATA[Here&#8217;s a article on why styles haven&#8217;t fundamentally changed in the last 20 years. This is why it doesn&#8217;t seem like two decades have passed since the 90s &#8212; I am still wearing the same outfits. Is this a sign &#8230; <a href="http://shannonturlington.com/2011/12/13/the-times-are-not-a-changin/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=6229&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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<div>Here&#8217;s a article on why styles haven&#8217;t fundamentally changed in the last 20 years. This is why it doesn&#8217;t seem like two decades have passed since the 90s &#8212; I am still wearing the same outfits. Is this a sign of the decline of American civilization? Maybe.</p>
<p>Here&#8217;s a quote that relates this to the fantastic leaps in technology we have seen over the same period:</p></div>
<blockquote>
<div>&#8220;Why is this happening? In some large measure, I think, it’s an unconscious collective reaction to all the profound nonstop newness we’re experiencing on the tech and geopolitical and economic fronts. People have a limited capacity to embrace flux and strangeness and dissatisfaction, and right now we’re maxed out.&#8221;</div>
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<div><img src="https://s2.googleusercontent.com/s2/favicons?domain=www.vanityfair.com" alt="" /> <a href="http://www.vanityfair.com/style/2012/01/prisoners-of-style-201201">Kurt Andersen: From Fashion to Housewares, Are We in a Decades-Long Design Rut?</a></p>
<div><img class="alignleft" src="https://images1-focus-opensocial.googleusercontent.com/gadgets/proxy?url=http://www.vanityfair.com/dam/style/2012/01/s-prisoners-of-style.jpg&amp;container=focus&amp;gadget=a&amp;rewriteMime=image/*&amp;refresh=31536000&amp;resize_h=120&amp;no_expand=1" alt="" width="176" height="120" /></div>
<div>The face of American culture used to change radically every decade or two, writes Kurt Andersen, but 1992 and 2012 look disturbingly alike.</div>
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<br />Filed under: <a href='http://shannonturlington.com/category/web-finds/'>Web Finds</a> Tagged: <a href='http://shannonturlington.com/tag/culture/'>Culture</a>, <a href='http://shannonturlington.com/tag/fashion/'>Fashion</a>, <a href='http://shannonturlington.com/tag/kurt-andersen/'>Kurt Andersen</a>, <a href='http://shannonturlington.com/tag/style/'>Style</a>, <a href='http://shannonturlington.com/tag/technology/'>Technology</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/sturlington.wordpress.com/6229/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/sturlington.wordpress.com/6229/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/sturlington.wordpress.com/6229/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/sturlington.wordpress.com/6229/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/sturlington.wordpress.com/6229/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/sturlington.wordpress.com/6229/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/sturlington.wordpress.com/6229/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/sturlington.wordpress.com/6229/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=6229&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Techno-optimism in science fiction&#8230;</title>
		<link>http://shannonturlington.com/2011/12/07/techno-optimism-in-science-fiction/</link>
		<comments>http://shannonturlington.com/2011/12/07/techno-optimism-in-science-fiction/#comments</comments>
		<pubDate>Wed, 07 Dec 2011 15:47:04 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Geeking Out]]></category>
		<category><![CDATA[Computing]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Kim Stanley Robinson]]></category>
		<category><![CDATA[Mars]]></category>
		<category><![CDATA[Neal Stephenson]]></category>
		<category><![CDATA[Optimism]]></category>
		<category><![CDATA[Science fiction]]></category>
		<category><![CDATA[Space elevator]]></category>
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		<category><![CDATA[The Future]]></category>
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		<guid isPermaLink="false">http://shannonturlington.com/?p=6204</guid>
		<description><![CDATA[In an interview published in yesterday&#8217;s New York Times (in the Future of Computing section), Neal Stephenson mentions his project Hieroglyph. By inspiring science fiction writers to return to their &#8220;techno-optimistic roots,&#8221; Stephenson hopes to reignite the popular imagination to &#8230; <a href="http://shannonturlington.com/2011/12/07/techno-optimism-in-science-fiction/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=6204&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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<div>In an interview published in yesterday&#8217;s<em> New York Times</em> (in the <a href="http://www.nytimes.com/interactive/2011/12/06/science/20111206-technology-timeline.html">Future of Computing section</a>), <a class="zem_slink" title="Neal Stephenson" href="http://www.nealstephenson.com/" rel="homepage">Neal Stephenson</a> mentions his project Hieroglyph. By inspiring science fiction writers to return to their &#8220;techno-optimistic roots,&#8221; Stephenson hopes to reignite the popular imagination to “develop new technologies and implement them on a heroic scale.&#8221; Well, we certainly could use some of that. If it were up to me, I&#8217;d not only want to address the problem of climate change, but figure out how to get us off this rock once and for all. And science fiction can help us dream up possibilities. <a class="zem_slink" title="Kim Stanley Robinson" href="http://en.wikipedia.org/wiki/Kim_Stanley_Robinson" rel="wikipedia">Kim Stanley Robinson</a>&#8216;s <em>Mars</em> trilogy almost makes it seem easy to <a class="zem_slink" title="Colonization of Mars" href="http://en.wikipedia.org/wiki/Colonization_of_Mars" rel="wikipedia">colonize Mars</a> and build a <a class="zem_slink" title="Space elevator" href="http://en.wikipedia.org/wiki/Space_elevator" rel="wikipedia">space elevator</a> there.</div>
<p><img src="https://s2.googleusercontent.com/s2/favicons?domain=www.nytimes.com" alt="" /> <a href="http://www.nytimes.com/2011/12/06/science/out-of-neal-stephensons-imagination-came-a-new-online-world.html?pagewanted=2&amp;_r=1&amp;ref=nealstephenson">Out of Neal Stephenson’s Imagination Came a New Online World</a><br />
<em>The author Neal Stephenson’s reputation for prescience about the online world is well earned, even if he regards it lightly.</em></p>
<p>Here is Neal Stephenson&#8217;s piece for the World Policy Institute, in which he describes his Hieroglyph theory: <a href="http://www.worldpolicy.org/journal/fall2011/innovation-starvation">Innovation Starvation | World Policy Institute</a></p>
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<br />Filed under: <a href='http://shannonturlington.com/category/geeking-out/'>Geeking Out</a> Tagged: <a href='http://shannonturlington.com/tag/computing/'>Computing</a>, <a href='http://shannonturlington.com/tag/innovation/'>Innovation</a>, <a href='http://shannonturlington.com/tag/kim-stanley-robinson/'>Kim Stanley Robinson</a>, <a href='http://shannonturlington.com/tag/mars/'>Mars</a>, <a href='http://shannonturlington.com/tag/neal-stephenson/'>Neal Stephenson</a>, <a href='http://shannonturlington.com/tag/optimism/'>Optimism</a>, <a href='http://shannonturlington.com/tag/science-fiction/'>Science fiction</a>, <a href='http://shannonturlington.com/tag/space-elevator/'>Space elevator</a>, <a href='http://shannonturlington.com/tag/technology/'>Technology</a>, <a href='http://shannonturlington.com/tag/the-future/'>The Future</a>, <a href='http://shannonturlington.com/tag/writing/'>Writing</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/sturlington.wordpress.com/6204/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/sturlington.wordpress.com/6204/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/sturlington.wordpress.com/6204/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/sturlington.wordpress.com/6204/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/sturlington.wordpress.com/6204/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/sturlington.wordpress.com/6204/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/sturlington.wordpress.com/6204/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/sturlington.wordpress.com/6204/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=6204&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Previous Post</title>
		<link>http://shannonturlington.com/2011/12/06/6199/</link>
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		<pubDate>Tue, 06 Dec 2011 21:30:43 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Geeking Out]]></category>
		<category><![CDATA[International Space Station]]></category>
		<category><![CDATA[NASA]]></category>
		<category><![CDATA[Technology]]></category>
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		<description><![CDATA[The International Space Station is celebrating 10 years of a continuous human presence in space! This is a remarkable achievement and a great example of how nations can work together to achieve something that benefits us all. This little video &#8230; <a href="http://shannonturlington.com/2011/12/06/6199/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=6199&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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<div>The International Space Station is celebrating 10 years of a continuous human presence in space! This is a remarkable achievement and a great example of how nations can work together to achieve something that benefits us all. This little video describes some of the experiments that are being done on the Space Station now, leading to the technological innovations of tomorrow. Notice the emphasis on sustainability efforts.</div>
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<div><img src="https://lh5.googleusercontent.com/-D7tNppml7sw/AAAAAAAAAAI/AAAAAAAAAAA/65fuq-FHf3g/photo.jpg?sz=48" alt="NASA's profile photo" /><a href="http://www.youtube.com/watch?v=3ErLtE3Lf9s">Tour of International Space Station&#8217;s Onboard Science &amp; Technology Research Efforts, Nov 2011</a></div>
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<br />Filed under: <a href='http://shannonturlington.com/category/geeking-out/'>Geeking Out</a> Tagged: <a href='http://shannonturlington.com/tag/international-space-station/'>International Space Station</a>, <a href='http://shannonturlington.com/tag/nasa/'>NASA</a>, <a href='http://shannonturlington.com/tag/technology/'>Technology</a>, <a href='http://shannonturlington.com/tag/videos/'>Videos</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/sturlington.wordpress.com/6199/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/sturlington.wordpress.com/6199/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/sturlington.wordpress.com/6199/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/sturlington.wordpress.com/6199/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/sturlington.wordpress.com/6199/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/sturlington.wordpress.com/6199/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/sturlington.wordpress.com/6199/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/sturlington.wordpress.com/6199/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=6199&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Your brain on computers&#8230;</title>
		<link>http://shannonturlington.com/2010/08/26/your-brain-on-computers/</link>
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		<pubDate>Thu, 26 Aug 2010 13:57:57 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
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		<category><![CDATA[Brain]]></category>
		<category><![CDATA[Computers]]></category>
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		<description><![CDATA[The New York Times reports today that your brain needs downtime from all the digital devices that permeate our lives: television, smart phones, laptops, iPads, e-readers, video games, ad infinitum. Apparently, the &#8220;downtime lets the brain go over experiences it’s &#8230; <a href="http://shannonturlington.com/2010/08/26/your-brain-on-computers/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=4501&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>The <em>N<a href="http://www.nytimes.com/2010/08/25/technology/25brain.html?_r=3&amp;hpw=">ew York Times </a></em><a href="http://www.nytimes.com/2010/08/25/technology/25brain.html?_r=3&amp;hpw=">reports today</a> that your brain needs downtime from all the digital devices that permeate our lives: television, smart phones, laptops, iPads, e-readers, video games, ad infinitum. Apparently, the &#8220;downtime lets the brain go over experiences it’s had, solidify them and turn them into permanent long-term memories.&#8221;</p>
<p>I don&#8217;t have scientific evidence to back this up, but in my gut I know it&#8217;s true. I have recently initiated a new habit when I spend 1-2 hours every afternoon doing yoga, cooking and/or reading physical books. I&#8217;ve found that this time away from screens helps me feel less stressed at the end of the day. I&#8217;ve also banned electronic devices from the bedroom because I think the screens may make insomnia even worse. I know I usually sleep worse when I work on my laptop late at night.</p>
<p>Whenever I go on vacation, I refrain from taking my laptop or other electronic devices with me. A week or a long weekend spent in exile from electronic devices is a real vacation, in my opinion.</p>
<p>Of course, not everyone may be able to handle the immersion in their own thoughts for any period of time, as this commenter on the <em>NYT </em>article points out:</p>
<blockquote><p>This is exactly backward. The gadgets don&#8217;t interfere with mental functions. People who find mental work hard fill their time with external stimuli.</p>
<p>Portable radios and TVs, iPods and their imitators, cellphones, audio books, smartphones, and now tablet computers are bread and circuses, filling the voids in minds that can&#8217;t deal with complex abstractions or data that might undermine carefully constructed worlds.</p></blockquote>
<p>[via <a href="http://www.nytimes.com/2010/08/25/technology/25brain.html?_r=3&amp;hpw=">Your Brain on Computers - Digital Devices Deprive Brain of Needed Downtime - NYTimes.com</a>.]</p>
<br />Filed under: <a href='http://shannonturlington.com/category/reactions/'>Reactions</a> Tagged: <a href='http://shannonturlington.com/tag/brain/'>Brain</a>, <a href='http://shannonturlington.com/tag/computers/'>Computers</a>, <a href='http://shannonturlington.com/tag/technology/'>Technology</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/sturlington.wordpress.com/4501/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/sturlington.wordpress.com/4501/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/sturlington.wordpress.com/4501/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/sturlington.wordpress.com/4501/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/sturlington.wordpress.com/4501/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/sturlington.wordpress.com/4501/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/sturlington.wordpress.com/4501/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/sturlington.wordpress.com/4501/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=4501&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>A few thoughts (and some links) about content mills…</title>
		<link>http://shannonturlington.com/2010/07/27/a-few-thoughts-and-some-links-about-content-mills/</link>
		<comments>http://shannonturlington.com/2010/07/27/a-few-thoughts-and-some-links-about-content-mills/#comments</comments>
		<pubDate>Tue, 27 Jul 2010 20:45:52 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Notebook]]></category>
		<category><![CDATA[Content farms]]></category>
		<category><![CDATA[Content mills]]></category>
		<category><![CDATA[Content strategy]]></category>
		<category><![CDATA[Freelancing]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Links]]></category>
		<category><![CDATA[New media]]></category>
		<category><![CDATA[Search]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Thoughts]]></category>

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		<description><![CDATA[Over the last couple of days, I have been reading a lot about content mills. In case you aren&#8217;t familiar with the term, content mills or content farms are websites or networks of sites that churn out thousands of pieces &#8230; <a href="http://shannonturlington.com/2010/07/27/a-few-thoughts-and-some-links-about-content-mills/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=3890&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Over the last couple of days, I have been reading a lot about content mills. In case you aren&#8217;t familiar with the term, <em>content mills or content farms </em>are websites or networks of sites that churn out thousands of pieces of content per day, which are optimized to score high on specific search engine results. These content mills pay freelance writers very poorly to pump out the content, and their quality reflects that. This is the crap that is cluttering up your Google search results, which I have written about before <a href="http://shannonturlington.com/2010/07/09/so-much-crappy-writing-so-little-time/">here</a>.</p>
<p>I don&#8217;t have much to say about content mills, except that once I identify one, I avoid it with extreme prejudice. I also noticed that when you google the term <em>content mill, </em>the first result, &#8220;What Is a Content Mill,&#8221; comes from a well-known content mill. Irony in action.</p>
<p>Anyway, it appears a backlash is a-brewin&#8217;. People want this crap out of their search results. Yeah, me too. Anyhoo, here are some good links on the subject for further reading:</p>
<h5><a href="http://www.technologyreview.com/blog/post.aspx?bid=377&amp;bpid=25532">The Search Engine Backlash Against &#8216;Content Mills&#8217;</a> (MIT Technology Review)<br />
<a href="http://searchengineland.com/google-content-farms-why-this-may-be-blekkos-moment-47150">Google, Content Farms &amp; Why This May Be Blekko&#8217;s Moment</a> (Search Engine Land)<br />
<a href="http://blogs.pbs.org/mediashift-mt/mt-search.cgi?blog_id=4&amp;tag=beyond%20content%20farms&amp;limit=20&amp;IncludeBlogs=4">MediaShift&#8217;s Guide to Content Farms</a> (PBS)<br />
<a href="http://www.readwriteweb.com/archives/content_farms_impact.php">Content Farms: Why Media, Blogs &amp; Google Should Be Worried</a> <em>and </em><a href="http://www.readwriteweb.com/archives/how_google_can_combat_content_farms.php">How Google Can Combat Content Farms</a> (ReadWriteWeb)<br />
<a href="http://www.buzzmachine.com/2009/12/14/content-farms-v-curating-farmers/">Content farms v. curating farmers</a> (BuzzMachine)<br />
<a href="http://www.magellanmediapartners.com/index.php/mmcp/article/content_dust_bowls/">Content dust bowls</a> (Magellan Media)<br />
<a href="http://www.metafilter.com/86618/The-Future-of-Media-Isnt-Free-Content-Its-Cheap-Content">The Future of Media Isn&#8217;t Free Content, It&#8217;s Cheap Content</a> (Metafilter)</h5>
<br />Filed under: <a href='http://shannonturlington.com/category/notebook/'>Notebook</a> Tagged: <a href='http://shannonturlington.com/tag/content-farms/'>Content farms</a>, <a href='http://shannonturlington.com/tag/content-mills/'>Content mills</a>, <a href='http://shannonturlington.com/tag/content-strategy/'>Content strategy</a>, <a href='http://shannonturlington.com/tag/freelancing/'>Freelancing</a>, <a href='http://shannonturlington.com/tag/google/'>Google</a>, <a href='http://shannonturlington.com/tag/links/'>Links</a>, <a href='http://shannonturlington.com/tag/new-media/'>New media</a>, <a href='http://shannonturlington.com/tag/search/'>Search</a>, <a href='http://shannonturlington.com/tag/technology/'>Technology</a>, <a href='http://shannonturlington.com/tag/thoughts-2/'>Thoughts</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/sturlington.wordpress.com/3890/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/sturlington.wordpress.com/3890/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/sturlington.wordpress.com/3890/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/sturlington.wordpress.com/3890/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/sturlington.wordpress.com/3890/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/sturlington.wordpress.com/3890/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/sturlington.wordpress.com/3890/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/sturlington.wordpress.com/3890/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=3890&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Should you expect privacy from online services?</title>
		<link>http://shannonturlington.com/2010/02/13/should-you-expect-privacy-from-online-services/</link>
		<comments>http://shannonturlington.com/2010/02/13/should-you-expect-privacy-from-online-services/#comments</comments>
		<pubDate>Sat, 13 Feb 2010 10:55:56 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Geeking Out]]></category>
		<category><![CDATA[Buzz]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Google Buzz]]></category>
		<category><![CDATA[Online services]]></category>
		<category><![CDATA[Privacy]]></category>
		<category><![CDATA[Social networks]]></category>
		<category><![CDATA[Technology]]></category>

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		<description><![CDATA[I think the answer is no, with some qualifications, which I&#8217;ll get to shortly. But here&#8217;s the thing. When you sign up for free services like Google&#8216;s various offerings, Twitter, Facebook, free blogging platforms and a myriad of other services &#8230; <a href="http://shannonturlington.com/2010/02/13/should-you-expect-privacy-from-online-services/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=1380&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>I think the answer is no, with some qualifications, which I&#8217;ll get to shortly. But here&#8217;s the thing. When you sign up for free services like <a class="zem_slink" title="Google" rel="homepage" href="http://google.com">Google</a>&#8216;s various offerings, <a class="zem_slink" title="Twitter" rel="homepage" href="http://twitter.com">Twitter</a>, <a class="zem_slink" title="Facebook" rel="homepage" href="http://facebook.com">Facebook</a>, free blogging platforms and a myriad of other services online, your value to those companies is in the data and content you produce. It is not in their interest to keep that data private. If privacy is important to you, then it is up to you &#8212; and only you &#8212; to safeguard it.</p>
<p>The <span style="text-decoration:underline;">only</span> way you can guarantee online privacy is to avoid free services, including all social networks, altogether. But you need an email account, for instance. Well, there are many alternatives to the free email services. Your ISP, who you are paying to provide Internet service to you, will probably give you one. Or you can pay for an email account with a hosting company. The point is, when you pay for a service, then you have a right to expect a higher level of privacy, as agreed upon between you and the company. (Many people use a free email account for public transactions, like online purchases, and keep a private email account for, well, private communications.)</p>
<p>If you do decide to get a free email account or sign up with a social network, then you should accept right off the bat that you will be giving up some privacy. That is the deal with the devil you make in exchange for free access to these networks. You will no longer have total control over information about you and that you generate. It is best to know this and accept this from the start.</p>
<p>Personally, I like the openness that social networks have brought. I think it fosters communication, collaboration, sharing and understanding of our differences, but that is the idealist in me. Yes, there is a negative side, but that is true of anything with value. I think social networks help us express who we are, and feel okay with who we are.</p>
<p>But if you are going to use these services, and privacy is of some importance to you, then you need to become savvy about how they work. When you sign up for a service, you need to be willing to explore, play with settings, try things and see what happens, and learn what the service is doing and why. This means extra work, but as I said, it is not in these companies&#8217; interest to protect your privacy, so you can&#8217;t expect it of them. It only took me five minutes of playing with Google Buzz to figure out that my followers were listed on my public profile and to turn that off. That was well before all the privacy warnings came out.</p>
<p>I have some sympathy for people whose email contacts were exposed by Buzz, because this was not an expected outcome. But only to a point. Because you had to participate in that exposure. You had to set up a free Gmail account. You had to turn on Buzz. You had to create a public Google Profile. You had to accept the list of followers/following presented to you by Buzz without making any changes to remove those who were not acceptable to you. At each point, you could stop and ask yourself what the privacy implications of this are. At the very least, you could wait a few days for the issues to surface. It was only a few hours before many news outlets on the web were posting about Buzz&#8217;s privacy issues <em>and </em>the fixes for them.</p>
<p>I think this is a good learning moment for all of us. By all means, play in the social networking playground. But remember that these free services still have a cost. Just like in the real world, online the only one you can count on to take care of yourself is you.</p>
<p><a href="http://gmailblog.blogspot.com/2010/02/millions-of-buzz-users-and-improvements.html">Google&#8217;s response to the privacy concerns and instructions for protecting your privacy when using Buzz.</a> And <a href="http://searchengineland.com/google-may-offer-buzz-indepently-from-gmail-36145?utm_source=twitterfeed&amp;utm_medium=twitter&amp;utm_campaign=Feed:+searchengineland+(Search+Engine+Land">Google may offer Buzz independently from Gmail.</a></p>
<h6 class="zemanta-related-title" style="font-size:1em;">Related articles by Zemanta</h6>
<ul class="zemanta-article-ul">
<li class="zemanta-article-ul-li"><a href="http://r.zemanta.com/?u=http%3A//www.nytimes.com/2010/02/13/technology/internet/13google.html%3Fpartner%3Drss%26amp%3Bemc%3Drss&amp;a=12983407&amp;rid=6c94b65e-3e25-4ada-9cad-d6865e3890a8&amp;e=447ecb870c53c5d891c8d1bda19b0550">Critics Say Google Invades Privacy With New Service</a> (nytimes.com)</li>
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<li class="zemanta-article-ul-li"><a href="http://www.macworld.com/article/145629/2010/01/privacy_facebook.html?lsrc=rss_main">Facebook CEO Zuckerberg causes stir over privacy</a> (macworld.com)</li>
</ul>
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<br />Filed under: <a href='http://shannonturlington.com/category/geeking-out/'>Geeking Out</a> Tagged: <a href='http://shannonturlington.com/tag/buzz/'>Buzz</a>, <a href='http://shannonturlington.com/tag/facebook/'>Facebook</a>, <a href='http://shannonturlington.com/tag/google-buzz/'>Google Buzz</a>, <a href='http://shannonturlington.com/tag/online-services/'>Online services</a>, <a href='http://shannonturlington.com/tag/privacy/'>Privacy</a>, <a href='http://shannonturlington.com/tag/social-networks/'>Social networks</a>, <a href='http://shannonturlington.com/tag/technology/'>Technology</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/sturlington.wordpress.com/1380/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/sturlington.wordpress.com/1380/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/sturlington.wordpress.com/1380/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/sturlington.wordpress.com/1380/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/sturlington.wordpress.com/1380/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/sturlington.wordpress.com/1380/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/sturlington.wordpress.com/1380/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/sturlington.wordpress.com/1380/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=1380&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>Quality content is not free: The New York Times to start charging online</title>
		<link>http://shannonturlington.com/2010/01/22/quality-content-is-not-free-the-new-york-times-to-start-charging-online/</link>
		<comments>http://shannonturlington.com/2010/01/22/quality-content-is-not-free-the-new-york-times-to-start-charging-online/#comments</comments>
		<pubDate>Fri, 22 Jan 2010 18:27:32 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Reactions]]></category>
		<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Charging for content]]></category>
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		<category><![CDATA[New York Times]]></category>
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		<category><![CDATA[Photography]]></category>
		<category><![CDATA[Technology]]></category>
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		<guid isPermaLink="false">http://shannonturlington.com/?p=1247</guid>
		<description><![CDATA[Much ado has been made about the New York Times&#8216; recent decision to charge for online content via a metered system. (We already consider the Times&#8217; content worth paying for and subscribe to the print version, so we are not &#8230; <a href="http://shannonturlington.com/2010/01/22/quality-content-is-not-free-the-new-york-times-to-start-charging-online/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=1247&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Much ado has been made about the <em><a href="http://www.nytimes.com/">New York Times</a>&#8216; </em>recent decision to charge for online content via a metered system. (We already consider the <em>Times&#8217; </em>content worth paying for and subscribe to the print version, so we are not affected.)</p>
<p>I don&#8217;t think the <em>Times </em>has a choice in the matter. The <em>Times </em>is one of the highest quality sources available to us for accurate news and information and informed opinion, and quality costs money. Investigating, reporting, writing and editing are all professions that deserve compensation, and it is not realistic to expect the <em>Times </em>to fully support itself through advertising. I place more faith in subscription-supported content anyway.</p>
<p>The online version of the newspaper brings a lot of value that you don&#8217;t get from the paper itself, such as up-to-the-minute analysis of breaking news, specialized blogs and <a href="http://lens.blogs.nytimes.com/">photo essays</a>. The <em>Times </em>is all over <a href="http://twitter.com/nytimes">Twitter</a>, keeping me informed as stuff happens. This all requires extra effort, and online advertising just isn&#8217;t as lucrative as subscription advertising is, which has a known &#8220;eyeball&#8221; number and demographics.</p>
<p>Internet content has been free for so long that we users have come to think that we&#8217;re somehow entitled to have it all for free. I think this is the source of much of the anger directed at the <em>Times </em>for their entirely reasonable decision. If what the <em>Times </em>produces is worth our support, then we should kick in, though. It is not fair to ask the thousands of professionals who work there to not be paid fairly for their efforts. None of us would accept that, so why should they?</p>
<p>What we have to consider is the value that the <em>New York Times </em>and other members of the press offer us. If we value a trustworthy source of information about the activities of government, corporations and other institutions that affect our everyday lives, then we need to make sure that they stay accessible, unbiased and thoroughly vetted. It doesn&#8217;t seem too much to ask to kick in something to support those values.</p>
<p>If you don&#8217;t value those things, then broadcast TV news is still free, last time I checked.</p>
<p>A <em>New York Times </em>columnist <a href="http://mediadecoder.blogs.nytimes.com/2010/01/20/dialing-in-a-plan-the-times-installs-a-meter-on-its-future/">breaks down the metered subscription proposal.</a> My husband also has <a href="http://www.martin-molloy.com/lots-of-chatter-but-what-to-say">some thoughtful things to say</a> on this. Go to <a href="http://www.metafilter.com/88383/New-York-Times-to-charge-online-readers">MetaFilter </a>for a variety of other opinions, mostly negative.</p>
<p>Here&#8217;s how the <em>New York Times </em>brings value online:</p>
<ul>
<li><a href="http://lens.blogs.nytimes.com/">Lens</a>, the photojournalism blog with its daily news in pictures feature.</li>
<li>The <a href="http://roomfordebate.blogs.nytimes.com/">Room for Debate blog </a>provides a running commentary on the news; <a href="http://roomfordebate.blogs.nytimes.com/2010/01/21/how-corporate-money-will-reshape-politics/?src=twt&amp;twt=nytimes">reactions to this week&#8217;s Supreme Court decision </a>were posted within 1 hour of the news breaking.</li>
<li>The <a href="http://bits.blogs.nytimes.com/">Bits </a>blog makes sense out of what&#8217;s happening in technology (also on <a href="http://twitter.com/nytimesbits">Twitter</a>).</li>
<li>If you like cooking, Mark Bittman&#8217;s blog <a href="http://bitten.blogs.nytimes.com/">Bitten </a>is a must-read (also on <a href="http://twitter.com/nytimesbitten">Twitter</a>).</li>
<li>The <em>NYT </em><a href="http://twitter.com/nytimes">Twitter feeds and lists</a> follow everything from Washington policy to the World Series.</li>
</ul>
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		<title>Google introduces social search</title>
		<link>http://shannonturlington.com/2009/10/27/google-introduces-social-search/</link>
		<comments>http://shannonturlington.com/2009/10/27/google-introduces-social-search/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 17:21:22 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Geeking Out]]></category>
		<category><![CDATA[Apps]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[Social search]]></category>
		<category><![CDATA[Technology]]></category>

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		<description><![CDATA[It seems like something cool comes out of Google (our new overlords, all hail teh Google) every day. This time, it&#8217;s a concept called &#8220;social search.&#8221; Social search is a big step forward in personalizing search, and thus making it &#8230; <a href="http://shannonturlington.com/2009/10/27/google-introduces-social-search/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=1004&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>It seems like something cool comes out of <a class="zem_slink" title="Google" rel="homepage" href="http://google.com">Google</a> (our new overlords, all hail teh Google) every day. This time, it&#8217;s a concept called &#8220;social search.&#8221;</p>
<p><a href="http://www.google.com/experimental/">Social search</a> is a big step forward in personalizing search, and thus making it much more relevant to the searcher. With social search enabled, when you search Google, along with the top results, you will see any relevant information from your social network&#8217;s public web postings. For instance, I search for &#8220;New York City.&#8221; Following the New York Google <a class="zem_slink" title="Google Maps" rel="homepage" href="http://maps.google.com">Maps</a>, official homepages, Wikipedia entry on NYC, etc., I might also see my husband&#8217;s review of a hotel he recently stayed at in the city or my friend&#8217;s New York photos on Picasa or my colleague&#8217;s post about a professional conference there. Which is all stuff I&#8217;m very likely to be interested in, because it&#8217;s coming from people I actually know.</p>
<p>How does Google know? It all goes back to your Google Profile &#8212; and you should <a href="http://www.google.com/profiles">go set one up immediately</a>, if you haven&#8217;t already. Tell Google what your public blogs, Flickr page, YouTube channel, et al are, and Google will mine those sources for search results for your social network. Tell Google what your <a class="zem_slink" title="Twitter" rel="homepage" href="http://twitter.com/">Twitter</a> and <a class="zem_slink" title="FriendFeed" rel="homepage" href="http://friendfeed.com">FriendFeed</a> names are, and it will add your followers to your social network for searching, along with your contacts in your Friends, Family and Coworkers groups and the blogs you subscribe to on Google <a class="zem_slink" title="Google Reader" rel="homepage" href="http://www.google.com/reader">Reader</a>.</p>
<p><a href="http://googleblog.blogspot.com/2009/10/introducing-google-social-search-i.html">Read more about Social Search from Google&#8217;s official blog.</a> <a href="http://www.google.com/experimental/">Join the Google Social Search experiment.</a> Once you join, you can see the Social results by:</p>
<ol>
<li>clicking &#8220;Show options&#8230;&#8221; next to Web at the top of the Google Search Results, and</li>
<li>clicking &#8220;Social&#8221; in the left nav bar under &#8220;All Results&#8221;.</li>
</ol>
<p>You can then burrow down to individual people. Google will show their matches, as well as how you&#8217;re connected to them.</p>
<p>Social search is currently in the experimental phase on Google <a class="zem_slink" title="Google Labs" rel="homepage" href="http://labs.google.com/">Labs</a>, but it is a really exciting development, with a lot of potential to make Googling even more relevant, personal and timely. And of course, it is yet one more step in Google&#8217;s inevitable takeover of the world and future status as the employer/benefactor of all humans. You&#8217;ve got to admit, though, it&#8217;s still very cool.</p>
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<li class="zemanta-article-ul-li"><a href="http://www.theregister.co.uk/2009/10/27/google_social_search_experimental_tool/">Google stalks your social circle</a> (theregister.co.uk)</li>
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		<title>IntraHealth OPEN: Mobilizing Open Source technologies for Africa</title>
		<link>http://shannonturlington.com/2009/02/11/intrahealth-open-mobilizing-open-source-technologies-for-africa/</link>
		<comments>http://shannonturlington.com/2009/02/11/intrahealth-open-mobilizing-open-source-technologies-for-africa/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 14:24:37 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Projects]]></category>
		<category><![CDATA[Africa]]></category>
		<category><![CDATA[Causes]]></category>
		<category><![CDATA[IntraHealth OPEN]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[Open Source]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Videos]]></category>

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		<description><![CDATA[Today marks the launch of an ambitious and forward-thinking project that the nonprofit I work for has been cooking for rather a long time: IntraHealth OPEN. IntraHealth is collaborating with Youssou N&#8217;Dour and other musicians in an effort to fund &#8230; <a href="http://shannonturlington.com/2009/02/11/intrahealth-open-mobilizing-open-source-technologies-for-africa/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=442&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Today marks the launch of an ambitious and forward-thinking project that the nonprofit I work for has been cooking for rather a long time: IntraHealth OPEN. IntraHealth is collaborating with <a class="zem_slink" title="Youssou N'Dour" rel="homepage" href="http://www.youssou.com/">Youssou N&#8217;Dour</a> and other musicians in an effort to fund training for health workers in Africa using open source technologies. Youssou and several other musicians are donating songs to the effort, which should be available for downloading from the <a href="http://www.intrahealth.org/open/">OPEN website</a> today. IntraHealth, African  governments and private institutions have been working together to develop open  source solutions that take advantage of technology that has been widely adopted  in Africa and that can enable the efficient delivery of health information.</p>
<p>I have had a peripheral involvement in OPEN as it has developed, contributing ideas and writing when needed, and I have watched it grow from a germ of an idea with interest. Of course, I do think there will be some natural synergies between the project I am heavily involved in, developing <a href="http://www.capacityproject.org/hris/">open source HR information systems for managing data about health workers,</a> and the goals of OPEN. I am looking forward to seeing how that all shapes up.</p>
<p>OPEN is all over the web, so if you want to learn more, here are some ways to do so:</p>
<ul>
<li><a href="http://www.intrahealth.org/open/">OPEN website</a></li>
<li><a href="http://apps.facebook.com/causes/196719?m=618c3fb4">OPEN on Facebook Causes</a></li>
<li><a href="http://www.myspace.com/intrahealthopen">OPEN on MySpace</a></li>
<li><a href="http://www.youtube.com/intrahealthopen">YouTube channel</a></li>
<li><a href="http://twitter.com/IntraHealthOPEN">Follow OPEN on Twitter</a></li>
</ul>
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		<title>Responses to my iGoogle review and thoughts on Google support</title>
		<link>http://shannonturlington.com/2008/10/20/responses-to-my-igoogle-review-and-thoughts-on-google-support/</link>
		<comments>http://shannonturlington.com/2008/10/20/responses-to-my-igoogle-review-and-thoughts-on-google-support/#comments</comments>
		<pubDate>Mon, 20 Oct 2008 12:04:33 +0000</pubDate>
		<dc:creator>Shannon</dc:creator>
				<category><![CDATA[Geeking Out]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iGoogle]]></category>
		<category><![CDATA[Product reviews]]></category>
		<category><![CDATA[Responses]]></category>
		<category><![CDATA[Technical support]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Thoughts]]></category>

		<guid isPermaLink="false">http://sturlington.wordpress.com/?p=375</guid>
		<description><![CDATA[A couple of days ago, I posted a review of the new iGoogle, which I mostly liked except for a few bugs, and I got a lot of response. (A lot of response for this humble blog, anyway.) All of &#8230; <a href="http://shannonturlington.com/2008/10/20/responses-to-my-igoogle-review-and-thoughts-on-google-support/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=shannonturlington.com&amp;blog=2322469&amp;post=375&amp;subd=sturlington&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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<p>A couple of days ago, I posted <a href="http://shannonturlington.com/2008/10/18/the-new-igoogle-the-good-and-the-bad/">a review of the new iGoogle,</a> which I mostly liked except for a few bugs, and I got a lot of response. (A lot of response for this humble blog, anyway.) All of the commenters completely disagreed with me.</p>
<p>But I noticed something else in common with all the comments: frustration. I don&#8217;t think that frustration stems from the new iGoogle so much as the way <a class="zem_slink" title="Google" rel="homepage" href="http://google.com">Google</a> rolled out the changes and the lack of options Google gives its users.</p>
<p>For one thing, Google makes it nearly impossible to give feedback or request support on their free services. Their <a href="http://googleblog.blogspot.com/2008/10/googlicious-time.html">official blog </a>doesn&#8217;t even take comments. My husband has been trying to make a relatively simple change to his <a class="zem_slink" title="Gmail" rel="homepage" href="http://gmail.com">Gmail</a>, and not only does Google not allow the change, but they provide no way for him to get in touch with them to request the change or ask for help.</p>
<p>Well, Google is a free service. They don&#8217;t have to offer support.</p>
<p>I think that&#8217;s wrong. I use several free Web tools that offer excellent support. <a href="http://wordpress.com">WordPress.com</a> always responds in a timely and helpful way to my support emails. <a href="http://www.hiveminder.com">Hiveminder </a>provides an option for reporting bugs or requesting features right on their interface. I have tweeted about problems I&#8217;m having with a software program and gotten an unexpected response from the software developers who are monitoring <a class="zem_slink" title="Twitter" rel="homepage" href="http://www.twitter.com/">Twitter</a>. Similarly, I have blogged about free tools, and the developers, who are obviously keeping on top of the blogs, have come by and commented.</p>
<p>Why doesn&#8217;t Google do this? Is it just too big? One of the reasons I blogged about iGoogle was because I had found a couple of pretty serious bugs, and I had no other outlet for reporting them.</p>
<p>People are pretty ticked off with Google for the changes made to iGoogle. The changes were made suddenly, without notice. There is no choice between old style and new style. And there is no way to let Google know directly how you feel. No wonder there is so much frustration.</p>
<p>I know Google is a monolith, but I think there is an opportunity here for a company that offers free services comparable to <a class="zem_slink" title="Google" rel="homepage" href="http://www.google.com/">Google&#8217;s</a> quality <em>and </em>is in touch with &#8212; and actually listens to &#8212; its users. Right now, the sense I get is that Google completely discounts its users &#8212; at least, its non-paying users &#8212; and that won&#8217;t cut it on today&#8217;s web. No company can afford to ignore any of their customers.</p>
<p>Google may think they&#8217;re too big to care about the users of its free services. I think they&#8217;ll fiind out they&#8217;re wrong.</p>
<p>Please keep the conversation going, and tell me what you think in the comments.</p>
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<li class="zemanta-article-ul-li"><a href="http://shannonturlington.com/2008/10/18/the-new-igoogle-the-good-and-the-bad/">The new iGoogle &#8211; the good and the bad</a></li>
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